Consumer Rights Solicitors

Countless contracts are formed every day the simple online purchase of an item or business agreement to deliver goods. When an agreement to supply goods or services for a sum of money is made, the terms of this agreement form a “Contract” this can be a written or verbal agreement.

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If you have experienced poor customer service or you received a product that was not up to the standard you expected, call our consumer rights solicitors .

What are my rights as a consumer?

The Sale of Goods Act 1979 has now been replaced by the Consumer Rights Act 2015, but you may be able to claim under it if goods you bought on or before 30 September 2015 become faulty.

Under the Consumer Rights Act all products must be of satisfactory quality, fit for purpose and as described.  The rules also include digital content in this definition. So all products - whether physical or digital - must meet the following standards:  

  • Fit for purpose - The goods should be fit for the purpose they are supplied for, as well as any specific purpose you made known to the retailer before you agreed to buy the goods. 
  • As described - The goods supplied must match any description given to you, or any models or samples shown to you at the time of purchase.
  • Satisfactory quality - Goods shouldn’t be faulty or damaged when you receive them. You should ask what a reasonable person would consider satisfactory for the goods in question. For example, bargain-bucket products won’t be held to as high standards as luxury goods.

My consumer rights have been breached. What can I do?

The Consumer Rights Act sets out minimum standards that apply to the service and also remedies if a party falls short of these standards. 

Minimum standards that apply include:

  • The work must perform the service with reasonable care and skill.
  • Where the price is not agreed beforehand, the service must be provided for a reasonable price.
  • Unless a particular timescale for performing the service is set out or agreed, the service must be carried out in a reasonable time.

If the service you’re provided doesn’t satisfy these criteria, you may be entitled to a remedy whether the element of work is redone or the whole service again at no extra cost within a reasonable time and without causing significant inconvenience. Alternatively, in circumstances where the repeat performance is impossible, or cannot be done within a reasonable time or without causing significant inconvenience, you may be able to claim a price reduction.

Words from our clients

“

...In our brief time working with Pepperell's we have been very pleased with their quality of service and professionalism...

After calling 15 carefully picked solicitors, Pepperell’s were the only firm that returned our call and took our business seriously. They carefully gathered information and explained their quotation in a transparent and reasonable fashion. We look forward to working with Pepperells in the future.

...Dealing with Pepperells and Natasha as my solicitor couldn't have been any easier...

Any questions, concerns or problems I encoutered throughout my house buying process were dealt with quickly and clearly. Theres nothing more I could have asked for and could not have been made any easier for me.

...Pepperells and in particular Patrick Craft and his team are extremely professional and you can be 100 % certain that a thorough job is done...

Patrick picked up on an issue that the seller’s solicitor should have seen 2 years ago when the house was first built and had failed to do so, but Patrick was on the ball and would not proceed until the issue was addressed. I would always recommend Pepperells and esp Patrick. Absolutely excellent service. Thank you.

...Excellent!

Ryan and his colleagues are professional, efficient and friendly. I have used their services on several occasions. Highly recommended

...Very helpful

I used Ryan to settle my lease matter, he was very professional and always kept me upto date. Would definitely recommend.

...Outstanding Service

Ryan

Amy and Angelika have been a pleasure to deal with, we will certainly continue to use Ryan and his team for the years to follow.

...Top Service

Ryan and Georgia did an amazing job at working to out tight timescales having previously had our purchase fall through due to the clients circumstances. They made sure all everything was in order and chase the clients solicitors to ensure we kept to time and kept us updated throughout. Very professional service and were very approachable when we had questions. The team were a pleasure to work with and a credit to the Business.

...Directors' Settlement Agreement

It’s difficult to find solicitors who are experts in company law but Pepperells were a gem. From the initial online meeting, they were very honest and approachable. Amy was very knowledgeable and efficient, she kept me informed throughout the process. Going forward, I have a reliable company I can consult on future legal matters.

...Selling of Business

Good communication and help all the way. Amy Hutton was clear and explained all the document queries we had, prior to signing off.

...Professional yet very friendly

Jessica was excellent and extremely helpful throughout what was a challenging sale. She is quite possibly the calmest person I have ever met!

Professional yet very friendly throughout she made us feel at ease and ensured everything was completed meticulously.Needles to say we won’t be using anyone else for our legal services in the future.

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Pepperells Limited, registered in England and Wales: No. 10244781 | Registered Office: 100 Alfred Gelder Street, Hull, East Yorkshire, HU1 2AE | Authorised & Regulated by The Solicitors Regulation Authority | Regulation Authority Numbers 636188, 638554, 638556, 647027, 636188, 807163, 818433, 8000373, 832782 and 830125. | www.sra.org.uk

Pepperells Solicitors are committed to ensuring that all Partners, Consultants and Employees give their full co-operation to the Legal Ombudsman in the event of any dispute or complaint against our firm, contact details of which can be found at www.legalombudsman.org.uk. VAT No. 365 0589 36